FAQ

When Would I Need To Make Use Of Your Services?

Anytime blood or bodily fluids are left behind, a clean-up is necessary. After traumatic situations like unattended deaths, suicides, and homicides, a professional remediation company can help you manage the situation and ensure that the affected areas are cleaned and disinfected properly. Professional services should seriously be considered if a responding law enforcement officer or another government agent recommends it.

Blood is never “just blood”. If you are unsure of or are untrained to handle the situation, give us a call.

Why Is Proper Disinfection So Important?

Health hazards posed by blood, bacteria, and infectious diseases can be serious. In cases of a communicable disease or a death or accident where blood is present, there is risk of exposure to bloodborne pathogens (BBP), infectious outbreaks, and structural damage to the affected property. Oftentimes, these pathogens are invisible, making the disinfection process a challenging task for the inexperienced.

When blood spills are simply spot cleaned and treated with a topical solution, the affected area has not been properly disinfected. At best, this cursory surface cleaning has merely suppressed the lingering bacteria; at worst, it may have missed entire sections where the blood or fluid have pooled underneath carpets or floors. This causes two issues: the likely return of unpleasant odours and the growth of additional bacterial colonies. The Hazgiene remediation process is a proven disinfection approach and mitigates these concerns. Learn more about the Hazgiene biohazard remediation process.

What Is Involved In The Cleanup Process? How Do You Verify That The Area Is Clean?

Unlike standard house or business cleaning, biohazard clean-up is a service that requires industry expertise, specialized equipment, and appropriate certifications. Hazgiene science-based remediation process ensures that we properly assess the situation, contain the affected areas to prevent cross-contamination, remove all traces of blood and biological materials, and finally, disinfect and deodorize the area to a safe, liveable condition.

To verify that the affected areas are free of pathogens, we use ATP tests, which measures cell activity, including bloodborne pathogens. Only when the test registers zero RLU (registered light units) are we satisfied with the level of clean. This test adds technology, measurability, and accountability to our biohazard remediation process. We are diligent and thorough because we understand that the health and safety of you and your family are on the line.

Read more about our remediation process.

Will My Homeowners Insurance Cover This?

Every loss is unique and while we cannot make any guarantees regarding your residential homeowner’s insurance coverage, in most circumstances, it does cover our services. If there is coverage, one of our dedicated specialists will guide you through the claims process, including providing emergency claim-setting assistance. We will work with your insurance company directly to settle the claim and resolve payment. You will only be responsible for your deductible.

If you do not have insurance, we have a variety of payment options and assistance programs. For more information, speak to our consultant.

What Is The Typical Response Time?

We provide rapid emergency response 24/7/365. With Regional offices countrywide mobile units strategically located around the South Africa, we can respond to most situations within 2 to 4 hours. We are ready to help whenever and wherever you need us.

Why Should I Choose Hazgiene?

Not all biohazard companies are created equal – many are generalists, few are true experts. When biohazards, blood, and bodily fluids are involved, you need a dependable expert like Hazgiene to ensure proper disinfection and protection from the potential spread of harmful pathogens. Bio is all we do: we don’t clean carpets; we don’t do mould, restoration or asbestos abatement; we don’t provide lawn care or traditional house cleaning. We have created proprietary cleaning agents, safety equipment, and disinfection process that are our intellectual property. Our teams are trained in a variety of safety protocols and all receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.

When you choose Hazgiene, you can expect compassion, respect, and the highest quality of service. We stand by our work with a 100% Customer Satisfaction Guarantee.

Find out more about our company here “ABOUT US

Who Are Your Customers?

We provide emergency response services to families, homeowners, businesses and communities. Each Hazgiene customer is treated with dignity and compassion.

What Laws Affect Biohazard Remediation? Do You Follow Them?

As an industry classification, crime scene cleaning is not legislatively regulated. However, there are existing standards, guidelines, regulations and restrictions for all aspects of our work. For example:

We follow CDC and SAIOSH established guidelines for how blood and biological materials must be treated.

We adhere to OSHA and SAIOSH requirements and recommendations to provide the highest level of safety and training for our employees and customers.

Our suppliers and Hazgiene abide by specific regulations set by the EPA, DOT, OSHA to handle, package, label, transport, manifest, and dispose of medical waste.

We are fully insured and licensed.

Find out more information about Resources “Risk & Regulation

Who Are The Technicians Coming To Remediate My Home?

Our field teams are at the core of our organization; they are dedicated individuals who provide compassionate, quality, and rapid response services to families and businesses around the country. As a result, we take great care to screen, train, and prepare every employee that joins our organization.

The pre-employment process includes a background check, drug screen, medical, and respiratory/pulmonary function test. Upon recruitment, new employees complete a rigorous training program – online, in class, and on the job – to ensure that they are experienced in all the protocols necessary to safely and properly remediate your home or business. All of our field supervisors and technicians receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.